Refund policy

Currently, We do not offer returns/cancellations/Exchanges once an order has shipped. 

If you have a CSTM Order, If you request a cancellation, It is at our discretion whether the cancellation is possible. If your product is in the process of being made & or has been made, We retain the right to choose whether we issue a full refund, partial refund or no refund.

We do have a Limited Lifetime Warranty on ALL of our products. Have the peace of mind that we stand behind the quality and durability of our products and you will be taken care of!

 

INTERNATIONAL POLICIES

 

AU & NZ Customers Only:

Change of mind: we do not accept returns or refunds because you changed your mind, ordered the wrong item, or no longer need it. Refused packages are not refunded. Faulty, damaged, or not as described: contact us. We will repair, replace, or refund as required. Limited lifetime warranty applies. These terms do not replace your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.