Customer Care

We are a small, Family Owned and Operated business but we strive to deliver the BEST customer experience we possibly can deliver. All of our products have a Limited Lifetime Warranty that we will uphold under the guidelines listed Below.

 

LIMITED LIFETIME WARRANTY: 

If a product displays natural wear and tear and was not found to be intentionally destroyed, We will replace this product at no cost to the customer. All we need is detailed pictures to verify cause of failure and validity of claim and the customer can dispose of the damaged product while we fulfill the replacement. 

To fulfill any warranty claims, for any questions and concerns or to just reach out to us here at Nicholls Custom Designs, LLC. Please contact us at:

JGNCUSTOMDESIGNS@ICLOUD.COM

419-295-8377

Shipping Policy

1. Processing Time

Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays) after payment has been verified. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods and Rates

Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before completing your purchase.

3. Shipping Restrictions

We currently ship to addresses within The United States of America. If you are located outside of our shipping zone, please contact us for alternative shipping options.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track the progress of your delivery. Please note that it may take up to 24 hours for tracking information to become available after your order has been shipped.

5. Delivery Estimates

Delivery estimates are provided for your convenience and are not guaranteed. Actual delivery times may vary depending on factors such as shipping carrier delays, customs processing, and your location.

6. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or failure to collect the package from the carrier, we will contact you to arrange for re-shipment. Additional shipping fees may apply.

7. Lost or Damaged Packages

We are not responsible for lost or damaged packages once they have been handed over to the shipping carrier. However, if your package is lost or damaged in transit, please contact us immediately so that we can assist you in filing a claim with the carrier.

8. Shipping Policy Updates

We reserve the right to update our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at jgncustomdesigns@icloud.com. We're here to help!

Return, Cancellation & Exchange Policy

Currently, We do not offer returns/cancellations/Exchanges once an order has shipped. 

If you have a CSTM Order, If you request a cancellation, It is at our discretion whether the cancellation is possible. If your product is in the process of being made & or has been made, We retain the right to choose whether we issue a full refund, partial refund or no refund.

We do have a Limited Lifetime Warranty on ALL of our products. Have the peace of mind that we stand behind the quality and durability of our products and you will be taken care of!