SHIPPING & RETURNS
Shipping Policy
1. Processing Time
Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays) after payment has been verified. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods and Rates
Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before completing your purchase.
3. Shipping Restrictions
We currently ship to addresses within The United States of America. If you are located outside of our shipping zone, please contact us for alternative shipping options.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track the progress of your delivery. Please note that it may take up to 24 hours for tracking information to become available after your order has been shipped.
5. Delivery Estimates
Delivery estimates are provided for your convenience and are not guaranteed. Actual delivery times may vary depending on factors such as shipping carrier delays, customs processing, and your location.
6. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or failure to collect the package from the carrier, we will contact you to arrange for re-shipment. Additional shipping fees may apply.
7. Lost or Damaged Packages
We are not responsible for lost or damaged packages once they have been handed over to the shipping carrier. However, if your package is lost or damaged in transit, please contact us immediately so that we can assist you in filing a claim with the carrier.
8. Shipping Policy Updates
We reserve the right to update our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at jgncustomdesigns@icloud.com. We're here to help!
Return, Cancellation & Exchange Policy
Currently, We do not offer returns/cancellations/Exchanges once an order has shipped.
We do have a Limited Lifetime Warranty on ALL of our products. Please see Store Policy for more information.